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Weston Veterinary Clinic
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Call: 781-899-5377
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Client Survey
Home
» Client Survey
Client Survey
Tell us what you think! Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and Veterinary Health Care. We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us. You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this questionnaire, you will be a part of our team meetings and be assured that your comments will be discussed and acted upon. Thank you for your time and effort. Please completely fill out the contact information form following the survey. Please Note: Your privacy is 100% assured.
Please check all that apply.
How did you choose Weston Veterinary Clinic?
A friend or relative recommended the practice
I Drove By
I saw the practice in the Yellow Pages
Verizon Superpages
Weston Veterinary Clinic Website
Other
If a friend or relative recommeded you, can you tell us who?
When I telephoned:
My call was answered promptly
It was easy to make an appointment
I was placed on hold too long
I was offered to be called back if needed
I did not phone
The team member I spoke to on the phone was:
Friendly and attentive
Courteous
Informative
I did not phone
The parking lot/grounds are:
Clean
Needs Cleaning
The reception area:
Comfortable
Neat and Clean
Countertops were free from clutter
Retail displays are well organized
Odor-free
Child-friendly
I liked the refreshment bar
The receptionist(s):
Stood and greeted me
Aware of purpose of visit
Seemed warm and cheerful
Gave me undivided attention
Seemed hospitable
Answered all my questions
The technician:
Greeted me with warmth
Was gentle with my pet
Seemed proficient and knowledgeable
Gave me the information I needed
The veterinarian:
Introduced himself/herself
Listened to what I said
Described, diagnosed and treated well
Answered all my questions
Seemed interested in what I had to say
Gave clear advice about how to treat my pet
The veterinarian was:
Professional in manner and appearance
Good at comforting me and my pet
Able to make me feel valued
Additional Questions:
Was your waiting time reasonable?
Did you understand our fees?
If you left the box unchecked please explain here.
Do you feel the fees were reasonable?
Yes
No
If you selected “No” please explain here.
What was your reason for leaving your previous veterinarian?
Why did you choose this hospital?
Have you recommended us to others?
Yes
No
Why or why not?
What suggestions do you have for improving the office, staff or procedures?
Any additional comments:
Please completely fill out the following form.
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Weston Veterinary Clinic
